Citazione Stile APA (7a Edizione)

Carlzon, J. (1987). Moments of Truth. Harper Business.

Citazione stile Chigago Style (17a edizione)

Carlzon, Jan. Moments of Truth. New York: Harper Business, 1987.

Citatione MLA (9a ed.)

Carlzon, Jan. Moments of Truth. Harper Business, 1987.