Carlzon, J. (1987). Moments of Truth. Harper Business.
芝加哥风格引文Carlzon, Jan. Moments of Truth. New York: Harper Business, 1987.
MLA引文Carlzon, Jan. Moments of Truth. Harper Business, 1987.
警告：这些引文格式不一定是100％准确.
APA引文
Carlzon, J. (1987). Moments of Truth. Harper Business.
芝加哥风格引文Carlzon, Jan. Moments of Truth. New York: Harper Business, 1987.
MLA引文Carlzon, Jan. Moments of Truth. Harper Business, 1987.