APA-viite (7. p.)

Dyche, J. (2011). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd.

Chicago-viite (17. p.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India Education Pvt. Ltd, 2011.

MLA-viite (9. p.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd, 2011.