Style de citation APA (7e éd.)

Dyche, J. (2011). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd.

Style de citation Chicago (17e éd.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India Education Pvt. Ltd, 2011.

Style de citation MLA (9e éd.)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd, 2011.