APA-ийн эшлэл(7 дахь хэвлэлт)

Dyche, J. (2011). The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. New Delhi: Pearson India Education Pvt. Ltd, 2011.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Dyche, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. Pearson India Education Pvt. Ltd, 2011.