Sharma, S. (2018). Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. SAGE Publications India Pvt. Ltd.
Chicago (17e ed.) BronvermeldingSharma, Sunil. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. New Delhi: SAGE Publications India Pvt. Ltd, 2018.
MLA (9e ed.) BronvermeldingSharma, Sunil. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. SAGE Publications India Pvt. Ltd, 2018.
Let op: Deze citaties zijn niet altijd 100% accuraat.