APA-referens (7:e uppl.)

Sharma, S. (2018). Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. SAGE Publications India Pvt. Ltd.

Chicago-referens (17:e uppl.)

Sharma, Sunil. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. New Delhi: SAGE Publications India Pvt. Ltd, 2018.

MLA-referens (9:e uppl.)

Sharma, Sunil. Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence. SAGE Publications India Pvt. Ltd, 2018.