Total Quality Management: Concepts, Strategy and Implementation for Operational Excellence

Must-have textbook that discusses total quality management (TQM) as a strategy rather than just a technique and provides a comprehensive overview of how TQM helps in attaining operational and business excellence, leading to customer satisfaction.

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Bibliografske podrobnosti
Glavni avtor: Sharma, Sunil
Format: Knjiga
Jezik:angleščina
Izdano: New Delhi SAGE Publications India Pvt. Ltd. 2018
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