APA (7 ম সংস্করণ) উদ্ধৃতি

Greenberg, P., & Forword by Benioff, M. (2010). CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (4th ed.). Tata McGraw Hill Education Pvt. Ltd.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Greenberg, Paul, এবং Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. New Delhi: Tata McGraw Hill Education Pvt. Ltd, 2010.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Greenberg, Paul, এবং Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. Tata McGraw Hill Education Pvt. Ltd, 2010.