Dyfyniad APA

Greenberg, P., & Forword by Benioff, M. (2010). CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (4th ed.). Tata McGraw Hill Education Pvt. Ltd.

Dyfyniad Arddull Chicago

Greenberg, Paul, and Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. New Delhi: Tata McGraw Hill Education Pvt. Ltd, 2010.

Dyfyniad MLA

Greenberg, Paul, and Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. Tata McGraw Hill Education Pvt. Ltd, 2010.

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