Παραπομπή σε μορφή APA (7η εκδ.)

Greenberg, P., & Forword by Benioff, M. (2010). CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (4th ed.). Tata McGraw Hill Education Pvt. Ltd.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Greenberg, Paul, και Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. New Delhi: Tata McGraw Hill Education Pvt. Ltd, 2010.

Παραπομπή σε μορφή MLA (9th εκδ.)

Greenberg, Paul, και Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. Tata McGraw Hill Education Pvt. Ltd, 2010.