Greenberg, P., & Forword by Benioff, M. (2010). CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers (4th ed.). Tata McGraw Hill Education Pvt. Ltd.
Chicagoスタイル(17版)引用形式Greenberg, Paul, , Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. New Delhi: Tata McGraw Hill Education Pvt. Ltd, 2010.
MLA(9版)引用形式Greenberg, Paul, , Marc Forword by Benioff. CRM At the Speed of Light: Social CRM Strategies, Tools and Techniques for Engaging Your Customers. 4th ed. Tata McGraw Hill Education Pvt. Ltd, 2010.
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