Nayar, V. (2010). Employees First, Customers Second: Turning Conventional Management Upside Down. Harvard Business Review Press.
Citação norma ChicagoNayar, Vineet. Employees First, Customers Second: Turning Conventional Management Upside Down. Boston, Massachesutts: Harvard Business Review Press, 2010.
Citação norma MLANayar, Vineet. Employees First, Customers Second: Turning Conventional Management Upside Down. Harvard Business Review Press, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.