Employees First, Customers Second: Turning Conventional Management Upside Down

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts h...

保存先:

書誌詳細
第一著者:	Nayar, Vineet
フォーマット:	図書
言語:	英語
出版事項:	Boston, Massachesutts Harvard Business Review Press 2010
主題:	Management - Employee Participation Organizational Change Corporate Culture Customer Relations
タグ:	タグ追加タグなし, このレコードへの初めてのタグを付けませんか!

類似資料

Employees First, Customers Second
著者:: Nayar, Vineet
出版事項: (2010)

Customer Relationship Management: A Strategic Perspective
著者:: Shainesh, G.
出版事項: (2020)

How to Use Innovation and Creativity in the Workplace
著者:: Collister, Patrick
出版事項: (2017)

The International Dictionary of Marketing
著者:: Yadin, Daniel L
出版事項: (2006)

From Command to Empathy: Using EQ in the Age of Disruption
著者:: Chanda, Avik
出版事項: (2017)

EYEWITNESS BOOKS MUSIC: DISCOVER HOW MUSIC IS MADE IN CLOSE- UP- FROM THE MOST PRIMITIVE TO THE MOST MODERN INSTRUMENTS
著者:: ARDLEY , NEIL
出版事項: (1989)

UPSIDE DOWN MARKETING ,TURNING YOUR EX-CUSTOMERS INTO YOUR BEST CUSTOMERS
著者:: WALTHER GEORGE R
出版事項: (1994)

Organizational Behavior
著者:: Robbins, Stephen P.
出版事項: (2019)

The Heart of Change: Real-Life Stories of How People Change their Organizations
著者:: Kotter, John P.
出版事項: (2002)

Disney U
著者:: Lipp, Doug
出版事項: (2013)

HBR's 10 Must Reads On Business Model Innovation
著者:: Harvard Business Review
出版事項: (2019)

An Everyone Culture: Becoming a Deliberately Developmental Organization
著者:: Kegan, Robert
出版事項: (2016)

The VUCA Learner: Future-proof Your Relevance
著者:: Abidi, Suhayl
出版事項: (2018)

Turning Goals into Results: The Power of Catalytic Mechanisms
著者:: Collins, James C.
出版事項: (2017)

Employee Relations Management
著者:: Singh, P.N
出版事項: (2017)

CHARACTER- BUILDING STORIES FOR CHILDREN LIAR
著者:: DREAMLAND PUBLICATION

Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development
著者:: Lewis, Sarah
出版事項: (2008)

Effective CRM Using Predictive Analytics
著者:: Chorianopoulos, Antonios
出版事項: (2017)

Straight Talk : turning communication upside down............
著者:: Douglas, Eric
出版事項: (1998)

Straight Talk : turning communication upside down............
著者:: Douglas, Eric
出版事項: (1998)

Employees first, Customers second
著者:: Nayar, Vineet
出版事項: (2010)

Employees first, Customers second
著者:: Nayar, Vineet
出版事項: (2010)

Employees First, Customers Second
著者:: Nayar, Vineet
出版事項: (2010)

HARVARD BUSINESS REVIEW: ON CULTURE AND CHANGE
著者:: HBR
出版事項: (2002)

Employee Relations Management
著者:: Singh, P N
出版事項: (2011)

Winning with Customers
著者:: Pigues D Keith
出版事項: (2010)

Upside-Down King
著者:: Murty,Sudha
出版事項: (2018)

The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World
著者:: Gordon, Jon
出版事項: (2018)

Managing Customer Relationships
著者:: Peppers Don
出版事項: (2011)

Hidden Wealth of Customers
著者:: Lee Bill
出版事項: (2012)

Focusing on your Customer
著者:: Harvard Bus.School Pub
出版事項: (2011)

Increasing Customer Loyalty
著者:: Harvard Business School
出版事項: (2011)

Making customers matter
著者:: Harvard Bus.School Pub
出版事項: (2010)

Dealing with the Customer from Hell
著者:: Belding, Shaun
出版事項: (2005)

Customer Connections:New Strategies for Growth
著者:: Wayland Robert E
出版事項: (1997)

The experience-centric organization how to win through customer experience
著者:: Clatworthy, Simon
出版事項: (2019)

Employee Experience by Design : How to Create an Effective EX for Competitive Advantage
著者:: Bridger, Emma
出版事項: (2021)

Employee Relations In An Organisational Context Daniels, Kathy
出版事項: (2007)

Customer Relationship Management
著者:: Srivastava, Mallika
出版事項: (2016)

Customer Relationship Management
著者:: Srivastava, Mallika
出版事項: (2025)