Employees First, Customers Second: Turning Conventional Management Upside Down

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts h...

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Главный автор:	Nayar, Vineet
Формат:	‌
Язык:	английский
Опубликовано:	Boston, Massachesutts Harvard Business Review Press 2010
Предметы:	Management - Employee Participation Organizational Change Corporate Culture Customer Relations
Метки:	Добавить метку Нет меток, Требуется 1-ая метка записи!

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