Employees First, Customers Second: Turning Conventional Management Upside Down

One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts h...

Shranjeno v:

Bibliografske podrobnosti
Glavni avtor:	Nayar, Vineet
Format:	Knjiga
Jezik:	angleščina
Izdano:	Boston, Massachesutts Harvard Business Review Press 2010
Teme:	Management - Employee Participation Organizational Change Corporate Culture Customer Relations
Oznake:	Označite Brez oznak, prvi označite!

Podobne knjige/članki

Employees First, Customers Second
od: Nayar, Vineet
Izdano: (2010)

Customer Relationship Management: A Strategic Perspective
od: Shainesh, G.
Izdano: (2020)

How to Use Innovation and Creativity in the Workplace
od: Collister, Patrick
Izdano: (2017)

The International Dictionary of Marketing
od: Yadin, Daniel L
Izdano: (2006)

From Command to Empathy: Using EQ in the Age of Disruption
od: Chanda, Avik
Izdano: (2017)

EYEWITNESS BOOKS MUSIC: DISCOVER HOW MUSIC IS MADE IN CLOSE- UP- FROM THE MOST PRIMITIVE TO THE MOST MODERN INSTRUMENTS
od: ARDLEY , NEIL
Izdano: (1989)

UPSIDE DOWN MARKETING ,TURNING YOUR EX-CUSTOMERS INTO YOUR BEST CUSTOMERS
od: WALTHER GEORGE R
Izdano: (1994)

Organizational Behavior
od: Robbins, Stephen P.
Izdano: (2019)

The Heart of Change: Real-Life Stories of How People Change their Organizations
od: Kotter, John P.
Izdano: (2002)

Disney U
od: Lipp, Doug
Izdano: (2013)

HBR's 10 Must Reads On Business Model Innovation
od: Harvard Business Review
Izdano: (2019)

An Everyone Culture: Becoming a Deliberately Developmental Organization
od: Kegan, Robert
Izdano: (2016)

The VUCA Learner: Future-proof Your Relevance
od: Abidi, Suhayl
Izdano: (2018)

Turning Goals into Results: The Power of Catalytic Mechanisms
od: Collins, James C.
Izdano: (2017)

Employee Relations Management
od: Singh, P.N
Izdano: (2017)

CHARACTER- BUILDING STORIES FOR CHILDREN LIAR
od: DREAMLAND PUBLICATION

Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development
od: Lewis, Sarah
Izdano: (2008)

Effective CRM Using Predictive Analytics
od: Chorianopoulos, Antonios
Izdano: (2017)

Straight Talk : turning communication upside down............
od: Douglas, Eric
Izdano: (1998)

Straight Talk : turning communication upside down............
od: Douglas, Eric
Izdano: (1998)

Employees first, Customers second
od: Nayar, Vineet
Izdano: (2010)

Employees first, Customers second
od: Nayar, Vineet
Izdano: (2010)

Employees First, Customers Second
od: Nayar, Vineet
Izdano: (2010)

HARVARD BUSINESS REVIEW: ON CULTURE AND CHANGE
od: HBR
Izdano: (2002)

Employee Relations Management
od: Singh, P N
Izdano: (2011)

Winning with Customers
od: Pigues D Keith
Izdano: (2010)

Upside-Down King
od: Murty,Sudha
Izdano: (2018)

The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World
od: Gordon, Jon
Izdano: (2018)

Managing Customer Relationships
od: Peppers Don
Izdano: (2011)

Hidden Wealth of Customers
od: Lee Bill
Izdano: (2012)

Focusing on your Customer
od: Harvard Bus.School Pub
Izdano: (2011)

Increasing Customer Loyalty
od: Harvard Business School
Izdano: (2011)

Making customers matter
od: Harvard Bus.School Pub
Izdano: (2010)

Dealing with the Customer from Hell
od: Belding, Shaun
Izdano: (2005)

Customer Connections:New Strategies for Growth
od: Wayland Robert E
Izdano: (1997)

The experience-centric organization how to win through customer experience
od: Clatworthy, Simon
Izdano: (2019)

Employee Experience by Design : How to Create an Effective EX for Competitive Advantage
od: Bridger, Emma
Izdano: (2021)

Employee Relations In An Organisational Context Daniels, Kathy
Izdano: (2007)

Customer Relationship Management
od: Srivastava, Mallika
Izdano: (2016)

Customer Relationship Management
od: Srivastava, Mallika
Izdano: (2025)