Employees First, Customers Second: Turning Conventional Management Upside Down
One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts h...
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Boston, Massachesutts
Harvard Business Review Press
2010
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