Cita APA (7th ed.)

Shainesh, G., & Sheth, J. N. (2020). Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd.

Cita Chicago (17th ed.)

Shainesh, G., i Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. New Delhi: Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.

Cita MLA (9th ed.)

Shainesh, G., i Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.