Shainesh, G., & Sheth, J. N. (2020). Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd.
Citação norma ChicagoShainesh, G., and Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. New Delhi: Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.
Citação norma MLAShainesh, G., and Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.