Shainesh, G., & Sheth, J. N. (2020). Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd.
Chicago-referens (17:e uppl.)Shainesh, G., och Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. New Delhi: Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.
MLA-referens (9:e uppl.)Shainesh, G., och Jagdish N. Sheth. Customer Relationship Management: A Strategic Perspective. Trinity Press An Imprint of Laxmi Publications Pvt. Ltd, 2020.
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