Style de citation APA (7e éd.)

Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts And Technologies (4th.). Routledge.

Style de citation Chicago (17e éd.)

Buttle, Francis, et Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. New York: Routledge, 2019.

Style de citation MLA (9e éd.)

Buttle, Francis, et Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. Routledge, 2019.