APA način citiranja (7. izdanje)

Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts And Technologies (4th.). Routledge.

Čikaški stil citiranja (17. izdanje)

Buttle, Francis, i Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. New York: Routledge, 2019.

MLA način citiranja (9. izdanje)

Buttle, Francis, i Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. Routledge, 2019.