Wirtz, J., & Lovelock Christopher Chatterjee Jayanta Das Gopal. (2019). Essentials of Services Marketing (3rd.). Pearson.
Chicago (17e ed.) BronvermeldingWirtz, Jochen, en Lovelock Christopher Chatterjee Jayanta Das Gopal. Essentials of Services Marketing. 3rd. Noida: Pearson, 2019.
MLA (9e ed.) BronvermeldingWirtz, Jochen, en Lovelock Christopher Chatterjee Jayanta Das Gopal. Essentials of Services Marketing. 3rd. Pearson, 2019.
Let op: Deze citaties zijn niet altijd 100% accuraat.