Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts And Technologies (4th.). Routledge.
Chicago Style (17th ed.) CitationButtle, Francis, and Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. New York: Routledge, 2019.
MLA (9th ed.) CitationButtle, Francis, and Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. Routledge, 2019.
Warning: These citations may not always be 100% accurate.