Παραπομπή σε μορφή APA (7η εκδ.)

Buttle, F., & Maklan, S. (2019). Customer Relationship Management: Concepts And Technologies (4th.). Routledge.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Buttle, Francis, και Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. New York: Routledge, 2019.

Παραπομπή σε μορφή MLA (9th εκδ.)

Buttle, Francis, και Stan Maklan. Customer Relationship Management: Concepts And Technologies. 4th. Routledge, 2019.