Service management : operations, strategy, information technology

Learning about the growing field of operations management requires a textbook that embraces all service industries and addresses the most recent trends in services. The Eighth Edition of Service Management also reflects the dynamic impact of information technology on service systems by integrating i...

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Bibliographic Details
Main Author: Fitzsimmons, James A.
Other Authors: Fitzsimmons, Mona J.
Format: Book
Language:English
Published: India McGraw Hill Education 2018
Edition:8th ed
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Service Management: Operations, Strategy, Information Technology by Fitzsimmons James A

Published 2015
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Service Management Operations, Strategy, Information Technology by Fitzsimmons, James A

Published 2014
Book