Cita APA (7a ed.)

Sheth, J. N., & PARVATIYAR ATUL; G SHAINESH. (2019). Customer Relationship Management: Emerging Concepts, Tools, and Applications. Mcgraw Hill.

Cita Chicago Style (17a ed.)

Sheth, Jagdish N., y PARVATIYAR ATUL; G SHAINESH. Customer Relationship Management: Emerging Concepts, Tools, and Applications. New Delhi: Mcgraw Hill, 2019.

Cita MLA (9a ed.)

Sheth, Jagdish N., y PARVATIYAR ATUL; G SHAINESH. Customer Relationship Management: Emerging Concepts, Tools, and Applications. Mcgraw Hill, 2019.