Cita APA (7th ed.)

Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.

Cita Chicago (17th ed.)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.

Cita MLA (9th ed.)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.