Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.
Chicago Style aipamenaMaklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.
MLA aipamenaMaklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.
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