Citazione Stile APA (7a Edizione)

Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.

Citazione stile Chigago Style (17a edizione)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.

Citatione MLA (9a ed.)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.