APA-ийн эшлэл(7 дахь хэвлэлт)

Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.