APA citiranje

Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.

Chicago Style (17th ed.) Citation

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.

MLA citiranje

Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.