Maklan, S. (2019). Customer Relationship Management: Concepts and Technologies (4th.). Routledge.
芝加哥风格引文Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. New York: Routledge, 2019.
MLA引文Maklan, Stan. Customer Relationship Management: Concepts and Technologies. 4th. Routledge, 2019.
警告：这些引文格式不一定是100％准确.