FJERMESTAD, J. (2009). ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT. PHI.
芝加哥风格引文FJERMESTAD, J. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT. N DELHI: PHI, 2009.
MLA引文FJERMESTAD, J. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT. PHI, 2009.
警告：这些引文格式不一定是100％准确.