Cita APA (7th ed.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. D. L. SHAH TRUST.

Cita Chicago (17th ed.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. MUMBAI: D. L. SHAH TRUST.

Cita MLA (9th ed.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. D. L. SHAH TRUST.