Lua APA (7ú heag.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. D. L. SHAH TRUST.

Lua i Stíl Chicago (17ú heag.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. MUMBAI: D. L. SHAH TRUST.

Lua MLA (9ú heag.)

MODY SURESH M. [A]. CREATING CUSTOMER SATISFACTION EXCELLANCE. D. L. SHAH TRUST.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.