Cita APA (7th ed.)

HANSEN GREGORY. (1997). AUTOMATING BUSINESS PROCESS REENGINEERING (2ND.). PRENTICE HALL.

Cita Chicago (17th ed.)

HANSEN GREGORY. AUTOMATING BUSINESS PROCESS REENGINEERING. 2ND. NEW JERSY: PRENTICE HALL, 1997.

Cita MLA (9th ed.)

HANSEN GREGORY. AUTOMATING BUSINESS PROCESS REENGINEERING. 2ND. PRENTICE HALL, 1997.