FITZSIMMONS JAM. (2011). SERVICE MANAGEMENT (5TH.). TATA MCGRAW HILL EDCUCATION PVT LTD.
Dyfyniad Arddull ChicagoFITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. NEW DELHI: TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.
Dyfyniad MLAFITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.
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