APA-ийн эшлэл(7 дахь хэвлэлт)

FITZSIMMONS JAM. (2011). SERVICE MANAGEMENT (5TH.). TATA MCGRAW HILL EDCUCATION PVT LTD.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

FITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. NEW DELHI: TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.

MLA -ийн эшлэл (9 дэх хэвлэлт)

FITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.