FITZSIMMONS JAM. (2011). SERVICE MANAGEMENT (5TH.). TATA MCGRAW HILL EDCUCATION PVT LTD.
芝加哥风格引文FITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. NEW DELHI: TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.
MLA引文FITZSIMMONS JAM. SERVICE MANAGEMENT. 5TH. TATA MCGRAW HILL EDCUCATION PVT LTD, 2011.
警告：这些引文格式不一定是100％准确.