SCHONBERGER RIC. (1990). BUILDING A CHAIN OF CUSTOMERS. THE FREE PRESS.
芝加哥风格引文SCHONBERGER RIC. BUILDING A CHAIN OF CUSTOMERS. NEW YORK: THE FREE PRESS, 1990.
MLA引文SCHONBERGER RIC. BUILDING A CHAIN OF CUSTOMERS. THE FREE PRESS, 1990.
警告：这些引文格式不一定是100％准确.