Cita APA (7th ed.)

ANDERSON KRISTIN. (2002). CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL.

Cita Chicago (17th ed.)

ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. NEW YORK: MC-GRAW HILL, 2002.

Cita MLA (9th ed.)

ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL, 2002.