ANDERSON KRISTIN. (2002). CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL.
Chicago-čujuhus (17. p.)ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. NEW YORK: MC-GRAW HILL, 2002.
MLA-čujuhus (9. p.)ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL, 2002.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.