ANDERSON KRISTIN. (2002). CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL.
芝加哥风格引文ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. NEW YORK: MC-GRAW HILL, 2002.
MLA引文ANDERSON KRISTIN. CUSTOMER RELATIONSHIP MANAGEMENT. MC-GRAW HILL, 2002.
警告：这些引文格式不一定是100％准确.