ZEITHAML VALARIE A; BITNER MARY JO; GREMLER DWAYNE D; PANDIT AJAY. (2016). SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (6TH.). MC GRAW HILL EDUCATION.
Цитирование в стиле Чикаго (17-е изд.)ZEITHAML VALARIE A; BITNER MARY JO; GREMLER DWAYNE D; PANDIT AJAY. SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. 6TH. NEW DELHI: MC GRAW HILL EDUCATION, 2016.
Цитирование MLA (9-е изд.)ZEITHAML VALARIE A; BITNER MARY JO; GREMLER DWAYNE D; PANDIT AJAY. SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM. 6TH. MC GRAW HILL EDUCATION, 2016.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.