KUMAR V. (2008). MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC.
Čikaški stil citiranja (17. izdanje)KUMAR V. MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC, 2008.
MLA način citiranja (9. izdanje)KUMAR V. MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC, 2008.
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