KUMAR V. (2008). MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC.
Chicago-referens (17:e uppl.)KUMAR V. MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC, 2008.
MLA-referens (9:e uppl.)KUMAR V. MANGING CUSTOMERS FOR PROFIT: STRATEGIES TO INCREASE PROFITS AND BUILD LOYALTY. PEARSON EDUCATION INC, 2008.
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