Cita APA (7a ed.)

Miller, D. (2009). Business focused IT and service excellence. Biztantra.

Cita Chicago Style (17a ed.)

Miller, David. Business Focused IT and Service Excellence. New Delhi: Biztantra, 2009.

Cita MLA (9a ed.)

Miller, David. Business Focused IT and Service Excellence. Biztantra, 2009.