APA-referens (7:e uppl.)

Miller, D. (2009). Business focused IT and service excellence. Biztantra.

Chicago-referens (17:e uppl.)

Miller, David. Business Focused IT and Service Excellence. New Delhi: Biztantra, 2009.

MLA-referens (9:e uppl.)

Miller, David. Business Focused IT and Service Excellence. Biztantra, 2009.