Cita APA (7a ed.)

Bhasin, J. K. (2012). Customer Relationship Management. Wiley India.

Cita Chicago Style (17a ed.)

Bhasin, Jaspreet Kaur. Customer Relationship Management. New Delhi: Wiley India, 2012.

Cita MLA (9a ed.)

Bhasin, Jaspreet Kaur. Customer Relationship Management. Wiley India, 2012.